HICAP

Health Insurance Counseling and Advocacy Program (HICAP) at The Health Library

HICAP is a volunteer-supported program that provides unbiased information to help you make the best choice for your individual health care needs. Volunteer counselors receive many hours of continuing training and are registered with the State of California.

HICAP services are free. Counselors do not sell, recommend, or endorse any insurance product, agent, insurance company, or health maintenance organization (HMO).

HICAP offers information and counseling on:

• Medicare benefits and rights, including how to appeal denials of coverage
• Legal help and representation at Medicare appeals and administrative hearings
• Private supplemental insurance (MediGap) coverage
• Medicare health maintenance organizations (HMOs) or Medicare+Choice plans
• Retiree or employer group health coverage
• Long-term care insurance
• Your rights as a health care consumer

To arrange for a counseling appointment with a HICAP counselor at The Health Library, call:

408-350-3260 (Santa Clara County HICAP Office)
650-627-9350 (San Mateo County HICAP Office)
800-434-0222 (California HICAP)

To arrange for counseling elsewhere in California, see HICAP Offices by County.

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